The Patient Care Delivery Model (PCDM) illustrates how relationship-based care, domains of practice, the Institute of Medicine’s six aims of quality improvement and empirical outcomes are integral parts of the care-delivery process. These four central components are symbiotically related, each one vital to the effectiveness of care and each one inter-dependent upon the others.
Relationship-based care is at the center of the PCDM, which speaks to the importance of knowing patients in order to provide the highest quality care and service.
Sharing the center are the six aims of the Institute of Medicine: ensuring that care is patient-centered; safe; efficient; effective; timely; and equitable. These objectives have become the pillars of our care-delivery model and the mainstay of our culture at Mass General.
The Domains of Practice hearken back to an earlier iteration of the model and speak to the importance of “doing for” and “being with” the patient in order to create an environment of optimal care and healing.
Finally, Empirical Outcomes refers to the critically important function of how we measure the impact of our work, encompassing clinical outcomes, patient satisfaction, the environment of care, and workforce morale.
