Norman Knight Nursing Center for Clinical and Professional Developement

Promoting lifelong learning by developing and facilitating educational opportunities that advance excellence in patient care.

Patient Care Associate (PCA) and Unit Coordinator (UC) Quick References

Please find more information on PCA and UC forums and resources included below.

As part of our ongoing educational offerings for Patient Care Associates (PCAs) and Unit Coordinators (UCs) please find the attached Quick Reference sheets which include some background and key aspects of the role of the PCA and UC. The quick reference sheets are designed for independent learning as well as a framework for an in-person discussion. Please distribute this tool to your PCAs and UCs.

PCA Education Forum 2023

This program is offered in person in Austen 325, four times a year. It is designed specifically for the PCAs to meet their learning needs. Presenters are from many disciplines and provide interesting and relevant information.

UC Education Forum 2023

This program is offered virtually four times a year. It is designed specifically for the UCs to meet their learning needs. Presenters are from many disciplines and provide interesting and relevant information.

PCA and UC Quick Reference

As part of our ongoing educational offerings for Patient Care Associates (PCAs) and Unit Coordinators (UCs), please find the attached Quick Reference sheets which include some background and key aspects of the role of the PCA and UCs. The quick reference sheets are designed for independent learning as well as a framework for an in-person discussion. Please distribute this tool to your PCAs and UCs.

Primafit and Primofit Information

Primafit and Primofit help reduce the incidence of CAUTI by encouraging early catheter removal.

PCA Role in Responding to Unit-Based Emergency

Information on the role and responsibilities of a PCA in emergency situations within their unit.

Planning for End of Life

Information for PCAs on their role in discussions with patients and their families about their values and wishes regarding their medical treatment preferences.

Strategies to Reduce Workplace Stress

Discover strategies to promote self-care and reduce stress in the workplace.

UC Role in Responding to a Unit-Based Emergency

Information on the role and responsibilities of a UC in emergency situations within their unit.

COVID-19 VACCINE

Safe and effective vaccines is the most promising way of ending the COVID-19 pandemic.

What is HICS?

HICS stands for Hospital Incident Command System.This is the system we use to manage large scale emergencies and other situations like the COVID-19 pandemic.

Conflict in the Workplace

The dictionary defines conflict as a strong disagreement between people, groups, etc., that often results in an angry argument or a disagreement between ideas, feelings, etc.

Sundowning and Confused Patients

Sundowning: can be described as a state of increased activity, anxiety, agitation, confusion, and aggressiveness occurring generally in the late afternoon and can continue throughout the evening and night.

Care of Patients at Risk for Suicide and Self Harm

What is a suicide attempt? The CDC defines it as “self-directed injurious behavior with intent to die as a result.”

Caring for Patients from Different Cultures

MGH has a richly diverse patient population with patients/families coming from a variety of different countries and cultures. They present us with a great learning opportunity.

The PCAs Role in a Code Blue

What is a code blue? Any situation when there is an acute change in a patient’s condition and more help may be needed to manage the patient’s care.

Providing Care to Patients with Disabilities

Be aware of universal approaches: Policies and practices that benefit all people.

Substance Use Disorder

Substance Use Disorder (SUD) can be defined as the overuse of, or dependence on, a drug(s) or alcohol leading to effects that are harmful to one’s physical and mental health, and/or the welfare of others.

Trauma Informed Care

Trauma: The experience of violence and victimization including sexual abuse, physical abuse, severe neglect, loss, domestic violence, and/or the witnessing of violence, terrorism or disasters.

Moving From Stress to Resiliency

Stress is a normal reaction to a perceived threat to your well-being which results in a series of responses and adaptations by your body.

Management of Aggressive Behavior (MOAB) Review

MOAB is a program designed to help the individual gain personal empowerment through increased confidence and skills used during threatening situations.

Blood & Body Fluid Prevention: Splash & Sharps Safety

PCAs are at risk of exposure to blood and body fluids from splashes to the eyes, mouth or non-intact skin.

Moving From Stress to Resiliency

Stress is a normal reaction to a perceived threat to your well-being which results in a series of responses and adaptations by your body.

Nutritional Health in the Workplace

We spend 40 hours a week or more at work and what we eat effects our productivity, health and happiness.

End of Life Care: Comfort Measures Only (CMO)

Once the patient, family and medical team decide that the focus of care will no longer be treatment/curative and the focus of care shifts to keeping the patient as comfortable and pain free as possible.

Caring for the Transgender and Non-Binary Patient Population

What is a Transgender patient? a person whose gender identity and assigned sex at birth do not correspond (sometimes abbreviated as trans).

Delirium, Dementia & Depression, Which is it?

What do they have in common? Memory issues, confusion, anxiety, delusions, hallucinations and behavior problems.

What is HIV?

HIV is the virus that causes HIV infection.

MGH Inpatient STEMI / Acute MI Response

Acute Coronary Syndrome (ACS) occurs when a patient is experiencing a heart attack known as an acute myocardial infarction (MI).

What does the NDNQI 2019 Nursing Sensitive Indicator-Assaults on Nursing Personnel mean?

Patient Care Services (PCS) is committed to improving workforce safety for our staff. Despite best efforts, assaults on nursing personnel occur in every U.S. hospital.

Nursing Care of Patients with Substance Use Disorder: Moving from Stigma to Compassion

What is Substance Use Disorder (SUD)? An addiction to drugs/alcohol that is a chronic medical brain-based disease. It is relapsing and treatable.

Norman Knight Nursing Center for Clinical and Professional Development

55 Fruit Street - Austen, 3rd Floor - Boston, MA 02114

Phone: 617-726-3111 - Fax: 617-724-3754

Hours: Monday - Friday, 8am - 4pm

Email: kpcs@partners.org